Delivery Policy

QEMIX delivers to the address provided by the customer during ordering, covering inner-city, suburban and provincial areas nationwide.

• Delivery to offices, factories, laboratories, schools or research facilities.
• Delivery to the address stated on the purchase order, quotation or contract.
• Some specialized products may require confirmation of delivery conditions before shipping.

Delivery time depends on stock availability, delivery location, product type and actual transport conditions.

• In-stock items: delivered within the agreed time after order confirmation.
• Pre-order items: delivery time is notified specifically for each product.
• Imported items: depend on the import schedule, procedures and supplier.
• Items needing special transport: delivery may take longer than usual.

Delivery fees are calculated based on the delivery location, weight, dimensions, nature of the goods and shipping method.

• Delivery fees may be stated in the quotation or order confirmation.
• For large orders or project contracts, delivery fees may be agreed separately.
• Bulky, fragile, chemical or hazardous items may incur separate packaging/transport costs.

QEMIX selects the delivery method appropriate to each product type and delivery location.

• Delivery by QEMIX staff or transport partners.
• Delivery via shipping units, freight services or suitable logistics providers.
• Customer self-pickup at a QEMIX-confirmed location if agreed in advance.
• Scheduled delivery for equipment, project goods or orders with special requirements.

For chemicals, solvents, reference standards and products with specific safety requirements, QEMIX will check transport conditions before confirming delivery.

• Chemicals must be packaged, labeled and transported under suitable conditions.
• Some chemicals may not be eligible for standard delivery methods.
• Customers must provide a clear delivery address and an appropriate recipient to inspect the goods.
• For items requiring special storage, the receiving time must be agreed in advance.

For laboratory equipment, QEMIX will advise a suitable delivery plan to ensure the safety of the equipment.

• High-value equipment may require specialized packaging before transport.
• Bulky equipment may require a survey of the installation site or receiving conditions.
• Some equipment requires a technician to support installation, usage guidance or handover after delivery.

On receipt, please carefully check the product information and condition before signing to confirm.

• Check the product name, code, quantity, specifications and packaging condition.
• Reconcile against the delivery note, invoice, quotation or purchase order.
• Notify QEMIX immediately if goods are missing, incorrect, dented, leaking or damaged.
• For fragile goods or chemicals, take photos/video when opening the package as evidence for handling any incident.

Delivery may be unsuccessful in some of the following cases:

• Incorrect address or recipient information.
• Unable to contact the recipient at the time of delivery.
• The customer changes the delivery address but does not notify in time.
• The delivery location does not meet the receiving conditions for specialized goods.

QEMIX always strives to deliver on the agreed time. However, delivery time may change due to objective factors such as weather, traffic, transport schedules, import procedures, chemical shipping regulations or force majeure events. When there is a change, QEMIX will notify the customer as soon as possible.