Payment Policy

This payment policy applies to purchases of products and services at QEMIX, including laboratory chemicals, reference standards, solvents, lab equipment, glassware, consumables and related products.

QEMIX supports the following payment methods:

• Payment by bank transfer.
• Payment according to a confirmed quotation, contract or purchase order.
• Partial or full advance payment for made-to-order, imported or non-stock items.
• Payment on credit terms where both parties have a separate written agreement.

Customers make payment to the official bank account provided by QEMIX in the quotation, contract, purchase order or order confirmation.

• When transferring, please state a clear reference so QEMIX can reconcile and process the order.
• The transfer note should include: company/individual name, order code or quotation number.
• Orders are processed after QEMIX confirms the payment or according to the agreed terms.
• Please double-check the account details before making a transfer.

For corporate customers, schools, research institutes or manufacturing units, payment may be made by quotation, contract, purchase order or a separate agreement.

• Payment terms will be clearly stated in the quotation or contract.
• The payment deadline follows the agreement between both parties.
• QEMIX may require order confirmation by email, document or contract before processing.

Some non-stock items, imported goods, made-to-order products or high-value items may require the customer to pay part or all of the order value in advance.

• The deposit amount will be specified in the quotation or order confirmation.
• Made-to-order items are only processed after QEMIX receives the agreed deposit.

QEMIX may apply credit payment terms for corporate customers or regular partners when both parties have a specific agreement.

• Credit terms are clearly stated in the contract, quotation or sales agreement.
• Customers must settle payments on time according to the agreed terms.
• QEMIX reserves the right to pause processing of new orders if overdue debts remain unpaid.

After receiving payment, QEMIX will verify and confirm the transaction. Confirmation time may depend on the bank, the time of transfer and the transaction reference.

QEMIX issues invoices based on the information provided by the customer. Please provide complete and accurate invoicing details before the order is finalized.

• Company or organization name.
• Tax code.
• Invoice address.
• Email to receive the e-invoice.
• Contact details of the responsible person if needed.

Refunds only apply where both parties have agreed, or when an order cannot be fulfilled due to reasons attributable to QEMIX, the supplier or objective conditions.

• Refunds are transferred to the account provided by the customer.
• Refund time depends on the verification, reconciliation and accounting process.
• For made-to-order or imported goods, refunds are considered on a case-by-case basis.

To ensure safe transactions, customers should note the following:

• Only pay to the official account provided by QEMIX via quotation, contract or confirmation email.
• Carefully check the beneficiary name, account number and transfer reference before paying.
• Contact QEMIX immediately if you notice any abnormal payment information or signs of fraud.

QEMIX may update this payment policy from time to time to suit its business operations, accounting and banking regulations, or practical operating requirements. The updated version will be published on the website and takes effect from the time of posting.