Privacy Policy

QEMIX collects customer information to support product consulting, quotation, order confirmation, delivery, invoicing, customer care and after-sales support. Collecting information helps QEMIX provide chemicals, laboratory equipment, tools and consumables that match customers’ actual needs.

Depending on the contact, order or quotation request, QEMIX may collect the following information:

• Contact person’s full name.
• Company, unit, department or organization name.
• Phone number and contact email.
• Delivery address or invoice address.
• Tax code and invoice details if requested.
• Content of consulting/quotation requests and the list of products of interest.
• Transaction, order, purchase history and customer feedback information.

Customer information is used by QEMIX for the following purposes:

• Contacting to advise on suitable products, services and solutions.
• Sending quotations, confirming orders and processing purchase requests.
• Performing delivery, invoicing and completing related procedures.
• Providing technical support, warranty, returns or complaint handling if any.
• Improving service quality, website content and customer experience.
• Sending promotions, new products or necessary notices if the customer agrees to receive them.

Customer information is stored for the time necessary to serve consulting, sales, customer care, warranty, accounting and related obligations. When the information is no longer needed, or upon a valid request from the customer, QEMIX will consider updating, adjusting or deleting the information under an appropriate process.

QEMIX applies appropriate measures to protect customer information from unauthorized access, use, disclosure, modification or destruction.

• Limiting access to customer information to the relevant departments.
• Not disclosing customers’ personal, order or transaction information.
• Storing and managing data within the scope of lawful business operations.
• Recommending that customers do not provide unnecessary sensitive information via website forms.

QEMIX does not sell, exchange or rent customers’ personal information to third parties. In some necessary cases, information may be shared with related parties to complete the service, including carriers, technical partners, suppliers, accounting units, banks or competent authorities as required.

Information sharing is only carried out within the necessary scope and in line with the purpose of order processing, delivery, warranty, payment or legal requirements.

Customers may contact QEMIX to request a review, update, adjustment or deletion of personal information within the scope appropriate to operating procedures and related retention obligations.

• Request to update contact details, delivery address or invoice information.
• Request to stop receiving advertising or promotional information.
• Request to review the information provided during the purchase process.

The QEMIX website may use cookies or analytics tools to remember user preferences, improve website performance, track visits and enhance the user experience. Customers can set their browser to refuse or delete cookies. However, some website features may not work fully if cookies are disabled.

For payment transactions, customers should carefully check the beneficiary account details provided by QEMIX in the quotation, contract or official order confirmation.

QEMIX may update this privacy policy from time to time to suit its business operations, website operating requirements or related regulations. The updated version will be published on the website and takes effect from the time of posting.